Return Policy
At styleori.com, we are committed to delivering products of exceptional quality and ensuring your complete satisfaction. If your purchase does not meet your expectations, we offer a refined and straightforward return process for your convenience.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Items must be returned within 30 days of the delivery date
- Products must be in their original condition, unworn, unused, and unwashed
- All original tags, packaging, and accessories must be included
Please note that we reserve the right to decline returns that do not comply with these requirements.
2. Non-Returnable Items
For hygiene, customization, and clearance reasons, the following items are not eligible for return unless they arrive defective or incorrect:
- Final sale or clearance items
- Custom-made or personalized products
- Intimate apparel, swimwear, or undergarments
We encourage you to carefully review product descriptions and sizing information prior to purchase.
3. How to Initiate a Return
To ensure a seamless experience, please follow the steps below:
- Log in to your account and navigate to Order History
- Select the relevant order and click Start Return
- Choose the item(s) you wish to return and provide a reason
- Once your request is approved, you will receive detailed instructions via email
Alternatively, you may contact our customer support team at service@styleori.com, and we will be pleased to assist you.
4. Refunds
Upon receipt and inspection of your returned item(s), we will notify you via email regarding the status of your refund.
- Approved refunds will be issued to your original payment method within 5–7 business days
- Depending on your financial institution, it may take additional time for the refund to be reflected on your statement
Original shipping fees (if any) are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges. If you wish to obtain a different size, color, or style, we recommend returning the original item and placing a new order for your preferred selection.
6. Return Shipping Costs
- Domestic Returns: Complimentary return shipping is provided
- International Returns: Customers are responsible for return shipping costs, unless the item is confirmed to be defective, damaged, or incorrectly shipped
We recommend using a trackable shipping service for international returns, as we cannot guarantee receipt of returned items without tracking.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at service@styleori.com.
Kindly include your order number along with clear photos of the issue. Upon verification, we will promptly arrange a suitable resolution, which may include a replacement, refund, or other appropriate solution at no additional cost to you.
8. Additional Notes
- Returns sent without prior authorization may not be accepted
- Processing times may vary slightly during peak periods
- We reserve the right to update this policy at any time to reflect operational or regulatory changes
If you have any questions or require assistance, our dedicated support team is always available to help.